Refund, Cancellation & Returns Policy
Last updated: September 10, 2026
At Cumming Pine Straw, we want every order to be accurate and every customer to be satisfied with the materials and service they receive. Because many of our products are bulk landscape materials, natural products, or services that cannot be returned once delivered or installed, the policies below explain how cancellations, refunds, and order issues are handled.
Order Cancellations
Orders may be canceled for a full refund if cancellation is requested before the order has been loaded, dispatched, delivered, or installation work has begun. If a delivery or installation crew has already been scheduled or dispatched, cancellation charges may apply to cover costs already incurred.
To request a cancellation, contact us as soon as possible at 770-758-4906 or info@cummingpinestraw.com.
Bulk Landscape Materials
Pine straw, mulch, soil, rock, gravel, sand, compost, and similar bulk landscape materials are generally non-returnable once they have been delivered, unloaded, spread, or installed. Natural materials can vary slightly in color, texture, moisture content, size, and appearance from photos or previous loads.
If we deliver the wrong product or quantity because of our error, contact us promptly and we will work with you to correct the order.
Firewood
Firewood is a natural product and is non-returnable once delivered or picked up, except when Cumming Pine Straw has supplied the wrong product or there is another verified order error. Rack dimensions and piece counts are approximate because split firewood varies naturally in size and shape.
Installation Services
Labor and installation charges are non-refundable after the work has been completed. If you believe there is a workmanship issue, contact us promptly so we can review the concern and determine the appropriate correction.
Damaged, Missing, or Incorrect Orders
Please inspect your order as soon as reasonably possible. If an item is damaged, missing, or incorrect, contact us within 24 hours of delivery or pickup when possible. Photos are helpful and may be requested so we can resolve the issue quickly.
Special Orders & Custom Materials
Special-order, custom-color, custom-built, or specially sourced materials may be non-refundable once purchased or ordered from our supplier. We will disclose special-order conditions when applicable.
Delivery Charges
Delivery charges are generally non-refundable after a delivery has been completed. If an order is canceled before dispatch, any refundable delivery amount will be included with the eligible order refund.
Refund Processing
Approved refunds are returned to the original payment method whenever possible. Processing time depends on the payment provider or financial institution and may take several business days after the refund is issued.
Weather & Scheduling
Outdoor delivery and installation schedules may change due to severe weather, unsafe site conditions, equipment issues, or other circumstances outside our reasonable control. A weather-related reschedule is not considered a cancellation by Cumming Pine Straw, and we will work with you to arrange the next practical service date.
Questions or Problems With an Order
We would rather correct a legitimate problem than leave a customer dissatisfied. Contact us with your order information and a description of the issue:
Cumming Pine Straw
Phone: 770-758-4906
Email: info@cummingpinestraw.com
Website: CummingPineStraw.com
This policy is intended to describe Cumming Pine Straw’s customer-service practices and does not limit any rights or remedies that cannot legally be waived under applicable law.
